iSingWorship Support

Support

We are very happy to allow iSingWorship songs to be used for the purposes of streaming services for your congregation online. Please click here for more info.

IMPORTANT

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The majority of issues we receive relate to out of date versions of the app. If you experience any issues, please firstly make sure that you are running the latest version before you contact us for further help.

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Download the latest version of iSingWorship here

SUBSCRIPTIONS

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You can subscribe to or cancel your subscription to iSingWorship Plus here:

Subscribe to iSingWorship Plus
Cancel Subscription

To get the best out of iSingWorship - please see the User Guide.

Frequently asked questions

I have purchased some songs in the iSingWorship store but they haven’t appeared on my device - how can I get them?

Open the iSingWorship app, log into your iSingWorship account and wait a few seconds for your songs to show up in the list below. Then tap on the relevant ‘Download’ button next to each song to download your purchased song(s) onto your device.



I am having problems running the app on my device.

Firstly, please make sure that you are running a compatible device and that you have the latest version of the app. We are regularly updating it with improvements and fixes, you can download the latest version here: https://store.isingworship.com/download.htm If you’re still having problems, please contact us via the form below giving us as many details as possible.



I have forgotten my iSingWorship password, what should I do?

You can reset your iSingWorship password on this page: https://store.isingworship.com/reset.htm



I am getting a maximum sessions error message, can you help?

You can log out of all your devices here: https://store.isingworship.com/logoutall.htm



When running iSingWorship on Windows, the eternal screen is mirroring my computer screen rather than just displaying the lyrics, how do I change this?

a) Press the Windows logo key + P on your keyboard and then select "Extend" or, b) Right-click on the desktop background and select "Display Settings". Scroll down to a section called "Multiple displays" and change the setting to "Extend these displays". iSingWorship should automatically recognise the change and display just the lyrics on the external screen.



Can I suggest a song for inclusion in iSingWorship?

Yes, please do! We're extremely keen to produce songs that people actually want to use in iSingWorship and we're constantly working to produce all the most requested songs as quickly as possible. In order to request a favourite song, please visit this page. We will post updates about new songs as they become available on this site as well as the social media pages.



I am interested in iSingWorship for use in my church but we have several different people involved in our worship team. Can each of them use the same purchased songs on their devices?​

You can download and play your purchased songs on multiple different platforms (PC, iOS, macOS, Android). Using iSingWorship, you can log in to your account and play your purchased songs on 3 different devices simultaneously. Using iSIngWorship Plus, you can log into your account and play songs on 5 different devices simultaneously. If you want to play songs on more than 5 devices at the same time, you will need to set up additional accounts.



Someone in our church purchased some iSingWorship songs using their own account but then left. Can we copy those purchased songs over to our new account?

We are not able to allow for any copyrighted media to be duplicated over different accounts which is in line with our music publishing obligations. Therefore in this situation, the previously purchased songs are legally owned by the person who purchased them and the new user would need to purchase songs or subscribe to iSingWorship Plus under the new account.



I am having billing or purchasing problems, what should I do?

Please contact us via the form below and we will do our best to help.



How secure is my credit card and personal data when purchasing songs via the iSingWorship web store?

iSingWorship does not transmit or store any credit card details. Our credit card processing is provided by Stripe, the US based online payments processor. Card information is transferred directly between your computers browser and Stripe's web servers. The only information iSingWorship receives and stores is your name, email address, encrypted password and which songs/products you have purchased. All information is transmitted using secure internet connections and stored on secure web servers. This is to comply with UK data protection laws and Payment Card Industry Data Security Standards. If you want to know more about Stripe, please visit: https://stripe.com/about



I have purchased some songs in iSingWorship, if I then delete and re-install the app how do I get my songs back?

If you go into the song store on your device, log into your iSingWorship account and press the 'Purchased' tab, you will see a list of any songs you have previously purchased ready for download.



​Can I import songs from my existing iTunes or other libraries into iSingWorship?

Only songs designed especially for use in the iSingWorship app will work. All iSingWorship songs have to be recorded and mixed into individual stems and then encoded into an advanced file format using SATT™ (smooth audio transition technology) processing software. The resulting files not only contain split audio files with lyrics and chords but lots of other data to make sure the music section changes sound good.



Can I stream lyrics and music wirelessly from iSingWorship?

This is possible but entirely depends on the equipment you are using. If you are normally able to stream video and audio from your device, then this should also work when running iSingWorship.



Do I need a CCLI number to use the app?

If you wish to display song lyrics on a large screen for your congregation, then you should enter your church CCLI number into the app. This also covers use for any other groups meeting as part of your church’s activities (such as small groups, kids groups, outreach events etc). For more information on CCLI, please visit their website at www.ccli.com



I don’t have a support question but I have a suggestion for a new feature, how can I contact you?

We very much welcome user feedback and suggestions for iSingWorship. If you have an idea you would like to share with us, please contact us via the form below. You could also fill out our latest user survey here.



I want to use iSingWorship songs in PowerPoint, Pro Presenter or another media software package how can I do this?

Songs purchased from the iSingWorship store come in a custom format and are only compatible with the iSingWorship app. However, all the same songs are also available in standard MP4 lyric video format from our sister site www.worshiplyricvideos.com. These can be used in all the major media players and presenter software packages.



I purchased some songs a few years ago in the old Apple iOS app but now I can't find them.

The ability to transfer songs from the legacy version ran for 2 years but has now expired due to some changes Apple have made. We recommend you subscribe to the app to get access to all the new features as well as the entire library of songs.



I can't reset my password, what should I do?

Firstly, please check your spam folder. If it's still not working, please contact us via the form below and we will do our best to help.



How do I cancel my subscription?

Please click on the red 'Cancel Subscription' button above the FAQs.



I had a discount on my subscription but it's now ended, is this correct?

Yes, discounts are given for previously purchased songs but these are only valid for 1 year. If you cancel your subscription, you will still have access to any songs you prevously purchased.



Can I print out the lyrics and chords?

It's not possilbe to do this due to the music publihing legalaties involved. However, you can purchase iSingWorship compatible chord charts from The Worship Zone on this page: www.theworshipzone.com/charts



Can you call me back (or can I call you)?

Unfortunately, we are not in a position to offer phone support as we are a small not for profit organisation based in the UK with limited work hours and users all around the world. However, if you send us a message using the form below, we will do our very best to help you.



I am not getting your reply to my question, what has happened?

Please check your spam folder. If you still dont see a reply from us, if possible please let us know an alternative email address where we could reach you.



Why do I need a CCLI streaming plus license to stream iSingWorship songs online?

The original CCLI streaming license covered the use of the songs (publishing) rather than the use of the recordings themselves so that license was intended for streaming with live musicians. CCLI have now introduced the new CCLI streaming plus license which covers the use of pre-recorded tracks for streaming online. Every recording found in our library is safely covered by this license. You can find a helpful reporting guide on this page: https://www.isingworship.org/cclireporting



If you need to transfer your previous Apple in-app song purchases into your new iSingWorship account, please see this page.

If you can't find an answer to an issue above, please contact us via this form and we will do our best to help.

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