Support

We are very happy to allow iSingWorship songs to be used for the purposes of streaming services for your congregation online. Please click here for more info.

IMPORTANT

The majority of issues we receive relate to out of date versions of the app. If you experience any issues, please firstly make sure that you are running the latest version before you contact us for further help.

Download the latest version of iSingWorship here

SUBSCRIPTIONS

You can subscribe to or cancel your subscription to iSingWorship Plus here:

To get the best out of iSingWorship - please see the User Guide.

Frequently asked questions

I have purchased some songs in the iSingWorship store but they haven’t appeared on my device - how can I get them?


On MacOS, PC or Android devices, go into ‘Purchases’, log into your iSingWorship account and wait a few seconds for your songs to show up in the list below. Then tap on the relevant ‘Download’ button next to each song to download your purchased song(s) onto your device.




I used the old version of iSingWorship on my Apple device and I bought songs via Apple in-app purchases. How can I get those songs back and use them on all my devices?


You will need to restore the older version of iSingWorship on your iOS device and transfer your songs over to your new iSingWorship account. Please see this page for details.




I am having problems running the app on my device.


Firstly, please make sure that you are running a compatible device and that you have the latest version of the app. We are regularly updating it with improvements and fixes, you can download the latest version here: https://store.isingworship.com/download.htm If you’re still having problems, please contact us via the form below giving us as many details as possible.




I have forgotten my iSingWorship password, what should I do?


You can reset your iSingWorship password on this page: https://store.isingworship.com/reset.htm




I am getting a maximum sessions error message, can you help?


You can log out of all your devices here: https://store.isingworship.com/logoutall.htm




When running iSingWorship on Windows, the eternal screen is mirroring my computer screen rather than just displaying the lyrics, how do I change this?


a) Press the Windows logo key + P on your keyboard and then select "Extend" or, b) Right-click on the desktop background and select "Display Settings". Scroll down to a section called "Multiple displays" and change the setting to "Extend these displays". iSingWorship should automatically recognise the change and display just the lyrics on the external screen.




Can I suggest a song for inclusion in iSingWorship?


Yes, please do! We're extremely keen to produce songs that people actually want to use in iSingWorship and we're constantly working to produce all the most requested songs as quickly as possible. In order to request a favourite song, please visit this page. We will post updates about new songs as they become available on this site as well as the social media pages.




I am interested in iSingWorship for use in my church but we have several different people involved in our worship team. Can each of them use the same purchased songs on their devices?​


You can download and play your purchased songs on multiple different platforms (PC, iOS, macOS, Android). Using iSingWorship, you can log in to your account and play your purchased songs on 3 different devices simultaneously. Using iSIngWorship Plus, you can log into your account and play songs on 5 different devices simultaneously. If you want to play songs on more than 5 devices at the same time, you will need to set up additional accounts.




Someone in our church purchased some iSingWorship songs using their own account but then left. Can we copy those purchased songs over to our new account?


We are not able to allow for any copyrighted media to be duplicated over different accounts which is in line with our music publishing obligations. Therefore in this situation, the previously purchased songs are legally owned by the person who purchased them and the new user would need to purchase songs or subscribe to iSingWorship Plus under the new account.




I am having billing problems purchasing songs or subscribing in the iSingWorship store, what should I do?


Please contact us via the form below and we will do our best to help.




How secure is my credit card and personal data when purchasing songs via the iSingWorship web store?


iSingWorship does not transmit or store any credit card details. Our credit card processing is provided by Stripe, the US based online payments processor. Card information is transferred directly between your computers browser and Stripe's web servers. The only information iSingWorship receives and stores is your name, email address, encrypted password and which songs/products you have purchased. All information is transmitted using secure internet connections and stored on secure web servers. This is to comply with UK data protection laws and Payment Card Industry Data Security Standards. If you want to know more about Stripe, please visit: https://stripe.com/about




I have purchased some songs in iSingWorship, if I then delete and re-install the app how do I get my songs back?


If you go into the song store on your device, log into your iSingWorship account and press the 'Purchased' tab, you will see a list of any songs you have previously purchased ready for download.





Can I import songs from my existing iTunes or other libraries into iSingWorship?


Unfortunately, there is no way to do this. All iSingWorship songs have to be recorded and mixed into individual stems and then encoded into an advanced file format using SATT™ (smooth audio transition technology) processing software. The resulting files not only contain split audio files with lyrics and chords but lots of other data to make sure the music section changes sound good.




Can I stream lyrics and music wirelessly from iSingWorship?


This is possible but entirely depends on the equipment you are using. If you are normally able to stream video and audio from your device, then this should also work when running iSingWorship.




Do I need a CCLI number to use the app?


If you wish to display song lyrics on a large screen for your congregation, then you should enter your church CCLI number into the app. This also covers use for any other groups meeting as part of your church’s activities (such as small groups, kids groups, outreach events etc). For more information on CCLI, please visit their website at www.ccli.com




I don’t have a support question but I have a suggestion for a new feature, how can I contact you?


We very much welcome user feedback and suggestions for iSingWorship. If you have an idea you would like to share with us, please contact us via the form below. You could also fill out our latest user survey here.




What new features are you working on?


We do have an exciting roadmap of new features that we hope to introduce into the app over time. We pay a lot of attention to user requests and ideas and in fact most of our updates have been in direct response to user input. We don't want to pre-announce new features until they have been fully tested and are ready for release but please be assured we are working hard to make iSingWorship better than ever!




I love the new features of iSingWorship plus but don't want to subscribe, can you add these to the older version of the app?


Many of the additional features included in iSingWorship Plus involve 3rd parties costs to access their technology (such as cloud support, tempo change and the motion backgrounds). We also pay the music publishers based on the number of times each song is played. We are aware that many churches are running on very tight budgets so we have worked hard to include the most important features whilst keeping the cost as low as possible.




There are 2 versions of iSingWorship available on the Apple iOS app store, which one should I use?


You can find out the reasons behind this and which version you should use on this page.




There used to be a 'Presentation' feature in iSingWorship, where is it now?


All the functionality of the old presentation feature has been incorporated into playlists. As before, you can prepare any slides you want to display in software such as PowerPoint, Keynote etc (containing scripture, liturgy, prayers, church notices etc) and save them onto your device as pictures. You can then load these into a playlist along with any songs, arrangements and pauses ready for your service.




I want to use iSingWorship songs in our other media software package (eg ProPresenter, MediaShout, PowerPoint, KeyNote etc, how can I do this?


Songs purchased from the iSingWorship store come in a custom format and are only compatible with the iSingWorship app. However, all the same songs are also available in standard MP4 lyric video format from our sister site www.worshiplyricvideos.com. These can be copied to thumb drives etc and used in all the major media players and presenter software packages.




How do I unsubscribe from iSingWorship Plus?


You can unsubscribe at any time by visiting this page and clicking on 'Cancel Subscription'





If you need to transfer your previous Apple in-app song purchases into your new iSingWorship account, please see this page.

If you can't find an answer to an issue above, please contact us via this form and we will do our best to help.

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